1 Norton Performance: For more detailed information about Norton product performance tests, please see: 2 Virus Protection Promise: To be eligible for the Virus Protection Promise, you must have a qualifying Norton subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that Norton subscription directly from Symantec, or subscribe to the Norton Automatic Renewal Service. Your subscription includes coverage on the specified number of devices, protection updates and features that may be added, modified or removed, subject to the acceptance of the.If a Norton expert is unable to remove the virus from your device, then you may receive a full refund on the actual price paid for your current Norton subscription term, or the term of your current Norton subscription bundle. ‡ Norton Family and Norton Family Premier features are not supported on Mac.